Returns & Exchanges
At Koala®, we want you to feel completely at home with your purchase. If your new furniture or bedding isn't the perfect fit, you can return your items within our 120-night trial period for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
Package Your Item
Carefully disassemble your furniture if necessary and place it back in its original packaging or an appropriately sized box.
Schedule a Pickup
Choose a convenient time for our courier partners to collect the item directly from your doorstep at no extra cost to you.
Receive Your Refund
Once our warehouse team inspects the returned item, we will process your full refund back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing